ARPO Entertainment / We-Invite
Postbus 31
2670 AA Naaldwijk
Hereinafter referred to as: ARPO/We-Invite
Article 1. Definition of terms
1.1 In these General Terms and Conditions, the following terms (both in the singular and in the plural) shall have the following meanings:
• ‘General Terms and Conditions’, these General Terms and Conditions of ARPO/WE-INVITE;
• ‘Purchaser’, the party that places a reservation for Tickets with ARPO/WE-INVITE;
• ‘Arrangement’, a composition of different tickets and/or products that are offered/sold as one package;
• ‘Entrance fees’, price of Tickets, excluding any additional costs, such as reservation costs charged by ARPO/WE-INVITE
• ‘Event’, the public or private event where – by way of example, but not limited to – a performance of an artistic and/or sporting nature is performed, including – but not limited to – a musical, theatre, stage or music performance, a concert, show or a sporting event;
• ‘Location’, the place where the Event is held;
• ‘Organiser’, the party that undertakes and is responsible for the organisation of the Event;
• ‘Agreement’, the relevant Agreement between the Organiser and the Customer for the provision of services in connection with an Event against payment, which is concluded through mediation by ARPO/WE-INVITE;
• ‘Product’, a separately offered/sold item other than a Ticket; • ‘ARPO/WE-INVITE’, ARPO/We-Invite, established at (2685 LR) Poeldijk at Jupiter 36 and registered under Chamber of Commerce number: 27268387;
• ‘Transaction number’, number linked to a specific customer and/or reservation;
• ‘Ticket’, the admission ticket to an Event;
• ‘ARPO/WE-INVITE website’, www.we-invite.eu or related websites
1.2 These General Terms and Conditions apply to all services and offers provided or made through ARPO/WE-INVITE, to every reservation for Tickets/Packages/Products, both by telephone and via the website(s) of ARPO/WE-INVITE and the website(s) of the Organizer, which the Customer places via ARPO/WE-INVITE and to every Agreement. These General Terms and Conditions can only be deviated from in writing. In that case, all other provisions of these General Terms and Conditions shall remain in force.
1.3 The General Terms and Conditions of the Organizer shall also apply to the Agreement, as well as the General Terms and Conditions of the holders of the Locations. In the event of a conflict between the provisions of these General Terms and Conditions and the aforementioned conditions, the provisions of these General Terms and Conditions shall prevail. In the event of a conflict between the General Terms and Conditions of the Organizer and those of the holders of the Locations, the general terms and conditions [of the Organizer] shall prevail. Copies of the General Terms and Conditions of the holders of the Locations or of the Organizer are available upon request from the holders of the relevant Locations or from the Organizer.
2.1 ARPO/WE-INVITE acts as an intermediary in the conclusion of the Agreement between the Purchaser and the Organiser when offering and selling (reservations for) Tickets/Packages/Products. The Agreement is concluded in accordance with the provisions of article 2 after the Purchaser has placed a reservation for one or more Tickets/Packages/Products via ARPO/WE-INVITE (by telephone, via the website of ARPO/WE-INVITE and/or otherwise). ARPO/WE-INVITE provides the admission tickets for the relevant event on behalf of the Organiser. ARPO/WE-INVITE sends the Tickets/Packages/Products to the Purchaser on behalf of the Organiser.
2.2 Method of conclusion of the agreement:
i. if and as soon as the Purchaser and ARPO/We-Invite have determined the date of the order, the rank of the Ticket/Package/Product, the number of Tickets/Packages/Products, the price of the Tickets/Packages/Products and any additional costs, the reservation will be included as an ‘option’ in the automated reservation system of ARPO/We-Invite;
ii. The Agreement will be definitively concluded if and as soon as ARPO/We-Invite has received (authorisation of) the payment by the Purchaser or in the case of group reservations or packages, the Agreement will be definitively concluded if and as soon as ARPO/WE-INVITE has received a signed confirmation from the Purchaser within 10 working days after putting a reservation on option;
iii. If the Agreement was concluded via the website of ARPO/We-Invite, by telephone or by e-mail, the Agreement will be confirmed to the Purchaser by e-mail immediately;
iv. If no authorisation of payment is obtained by the Purchaser, the Purchaser will receive a message either by e-mail or by regular mail of the failure of the transaction and the failure to conclude the Agreement.
2.3 An Order is irrevocable for the Purchaser. It is not possible to make changes to an Agreement that has been concluded. Cancellation of the Agreement is only possible at the request of the Organiser. In cases where it is possible to make changes to the agreement, change costs will be charged.
2.4 ARPO/WE-INVITE strives to send the Tickets/Arrangements/Products to the Purchaser well before the start of the event, but no later than 14 days before the start of the Event after receipt of the full (invoice) payment. If and to the extent that the Tickets/Packages/Products have not been received by the Purchaser no later than 7 days before the Event, the Purchaser must contact ARPO/WE-INVITE in writing (by letter or e-mail) (info@we-invite.com). After the expiry of the aforementioned period, ARPO/WE-INVITE will assume that the Purchaser has received the Tickets/Packages/Products in good order.
3.1 All information about an Event and the availability of Tickets/Packages/Products for it, which is provided by ARPO/WE-INVITE to the Purchaser, is provided without obligation and subject to change at all times.
3.2 If the Purchaser has special requests with regard to Tickets/Packages/Products, such as (but not limited to) places suitable for wheelchairs and/or the guidance of SOHO dogs, the reservation can only be made by telephone or e-mail (and therefore not via the website of ARPO/WE-INVITE) and the Purchaser must specifically state the special requests when making the telephone or e-mail reservation. The possibility of reserving such special places depends on availability.
3.3 If the Purchaser, in relation to his reservation for Tickets/Packages/Products, makes use of a discount campaign, in whatever form, the reservation can only be made by telephone or e-mail (and therefore not via the website of ARPO/WE-INVITE), unless it is expressly stated in the form of expression of the relevant campaign that the discount campaign also applies to internet reservations. The Purchaser must indicate at the start of the telephone conversation or in the e-mail that he/she wishes to make use of a specific discount campaign.
3.4 When making a reservation, ARPO/WE-INVITE will charge the Purchaser, in addition to the Entrance Fees for the Event, reservation costs for the services provided by or on behalf of the Organiser. The reservation costs may consist of:
- service costs that, with some exceptions, are charged per ticket, possibly increased by
- transaction costs, which are charged once per reservation to cover the payment costs
- (Registered) shipping costs, which are charged once per reservation
- Amendment costs if changes are made after completion/payment.
4.1 Payment of the Entrance Fees and all other costs owed by the Purchaser will be made to ARPO/WE-INVITE or directly to the Organiser if applicable to the Event in question.
4.2 The following payment methods are possible:
- for telephone reservations: invoice or pay-per-mail;
- for reservations via the ARPO/WE-INVITE website: iDEAL, credit card, invoice and if expressly declared applicable, a bank transfer;
- If the period between the moment of reservation and the Event date no longer allows advance payment in the opinion of ARPO/WE-INVITE, the reservation may have to be paid at the box office of the location and the Tickets/Packages/Products will only be issued to the Purchaser there. This can be done by credit card, debit card and cash, insofar as these are accepted by the box office of the location in question.
5.1. Tickets/Packages are and remain the property of the Organiser and are supplied by ARPO/WE-INVITE to the Purchaser under the condition that it is never permitted without the prior written consent of the Organiser and/or ARPO/WE-INVITE:
- To resell Tickets/Packages to third parties or to provide them directly or indirectly to third parties in any other commercial manner;
- To offer Tickets/Packages in commercial communications – in any way whatsoever – or to refer to the Tickets/Packages in any other way;
5.2 ARPO/WE-INVITE reserves the right at all times to refuse reservations from the Purchaser and of whom ARPO/WE-INVITE suspects, or has been shown, to have committed acts contrary to the provisions of the first paragraph of this article.
5.3. ARPO/WE-INVITE reserves the right, in the event that a maximum number of Tickets/Packages/Products to be reserved has been set for Events, to cancel reservations that exceed this maximum for the excess (above the maximum) reserved tickets.
5.4 Only the holder of the Ticket/Package/Product who first shows the Ticket/Package/Product at the entrance of the Event will be granted access.
5.5 After receipt of the ordered Tickets, these must be checked by the Purchaser. In the event of an incorrect delivery, for example in the case of incorrectly printed tickets (incorrect price/place category or incorrect event), the Purchaser will receive a new delivery at the first written request and without additional costs, on condition that the Purchaser returns the tickets already delivered to ARPO/WE-INVITE. Such a request must contain the relevant information and reasons. If the customer has not informed ARPO/WE-INVITE in writing within 7 days before the start of the event, ARPO/WE-INVITE may decide not to exchange the Tickets/Packages/Products
6.1. ARPO/WE-INVITE is not responsible and does not provide any guarantee for (access to) the Event, for the organization of the Event, for the (artistic) quality and content of the Event, nor for the course of events in and around the Location and accepts no liability in this regard.
6.2. ARPO/WE-INVITE is not liable for compensation or refund of the Entrance Fees in the event of a cancellation of an Event by the Organizer or the holder of the Location. If and to the extent that the Organizer decides to refund Entrance Fees and the Organizer engages ARPO/WE-INVITE for this purpose, refund of Entrance Fees that have demonstrably been paid to ARPO/WE-INVITE can take place via ARPO/WE-INVITE. 6.3 If and to the extent that ARPO/WE-INVITE has transferred the amount paid by the Purchaser for the delivery of Tickets to the Organizer of the Event and the latter is unwilling or unable to refund the amount in question to ARPO/WE-INVITE in the event of cancellation of the Event, ARPO/WE-INVITE is not obliged to refund the amount paid by the Purchaser to ARPO/WE-INVITE.
6.4. ARPO/WE-INVITE will in no event be obliged to reimburse more than the Entrance Fees. This means, among other things, that any additional costs paid by the Purchaser for the services provided by the Organizer or by ARPO/WE-INVITE on behalf of the Organizer, such as reservation costs (clause 3.4), will never be reimbursed. In such a case, ARPO/WE-INVITE will never accept liability for any other direct or indirect costs and/or expenses incurred.
6.5. ARPO/WE-INVITE can never be held liable for damage resulting from death, injury, accidents, harm, loss, damage or theft caused to the Purchaser during or as a result of a visit to the Event or the Location.
6.6. Force majeure includes: war, threat of war and riot, obstructive measures by both domestic and foreign governments, death of one or more members of the Royal Family, fire, strikes, failure of and damage to equipment and equipment control systems, disruption/strike of transport, flooding, exclusions, sabotage and in general all unforeseen circumstances both domestically and abroad, as a result of which compliance with the Agreement can no longer reasonably be expected of ARPO/WE-INVITE.
6.7. ARPO/WE-INVITE accepts no liability for loss of the Tickets/Packages/Products by the Purchaser for whatever reason.
6.8. ARPO/WE-INVITE accepts no liability for the purchase and delivery of Tickets/Arrangements/Products that do not take place at ARPO/WE-INVITE, nor for Agreements that, whether or not at the request of the Customer, are not fully settled by ARPO/WE-INVITE and in which a third party – for example the box office at a Location – is directly or indirectly involved.
6.9 If the Customer does not receive the tickets ordered by him or her, or does not receive them on time, ARPO/WE-INVITE will never accept liability for any direct or indirect costs and/or expenses incurred and/or any other damage that the Customer may suffer as a result thereof.
6.10 To the extent that liability of ARPO/WE-INVITE is excluded or limited, this also applies to the liability of the subordinates and/or assistants of ARPO/WE-INVITE.
7.1 All intellectual property rights relating to the name, the logo, and any text and (advertising) music of ARPO/WE-INVITE as well as relating to the business formula used by ARPO/WE-INVITE in general are vested in ARPO/WE-INVITE. The Purchaser is not permitted to make these public (or have them made public) directly or indirectly and/or to reproduce them or otherwise use them or to link them to it, except with the prior written permission of ARPO/WE-INVITE.
7.2 All intellectual property rights relating to the name of the Event, the Location, logos and the like are vested in the Organiser or with the original rights holders of the relevant Event or with the holder of the Location. The Purchaser is not permitted to make these public (or have them made public) directly or indirectly and/or to reproduce them or otherwise use them or to link them to it, except with the prior written permission of the rights holders concerned.
8.1 The Purchaser shall comply with the rules of conduct applicable to the Event for which ARPO/WE-INVITE supplies the Tickets/Packages/Products, as set out by the Organiser and the holder of the Locations. A number of the most important rules are listed below:
i. it is prohibited to bring food, drinks, glassware, (plastic) bottles, cans, fireworks, weapons and other dangerous objects to an Event and/or the Location; the Organiser and the holder of the Location reserve the right at all times to frisk the visitor of the Event upon entering the Location. The Organiser and the holder of the Location reserve the right to refuse access to the Location to visitors who do not wish to cooperate with the aforementioned frisking;
ii. the Organiser and the holder of the Location reserve the right at all times to refuse visitors of the Event access to the Location for reasons of their own if and to the extent that it appears that the Ticket/Package/Product was not obtained via ARPO/WE-INVITE or via other (pre)sales addresses authorised by ARPO/WE-INVITE;
iii. the Organiser and the holder of the Location reserve the right at all times to refuse visitors who arrive after the start of the Event access to the Location;
iv. the Organiser and the holder of the Location reserve the right at all times to make (or have made) image and/or sound recordings of the Event. The Purchaser declares that he/she is aware of and agrees with the foregoing and hereby waives the right to object to the use of his/her portrait/likeness in the context of the publication and reproduction of said recordings.
9.1 ARPO/WE-INVITE accepts no liability for errors and/or incorrect information on the ARPO/WE-INVITE website(s).
9.2 ARPO/WE-INVITE reserves the right to refuse an order/reservation at any time without stating reasons.
9.3 The ARPO/WE-INVITE website is updated regularly. Changes in the range of admission tickets and events may occur in the meantime that are not yet visible to the visitor to the website. If an admission ticket is ordered for an event that is now sold out or cancelled, we will inform you of this by email. The reservation will then not be executed, without this leading to any right to compensation.
9.4 During the entire reservation period, from request to receipt of the admission ticket, ARPO/WE-INVITE cannot be held liable for any form or degree of damage whatsoever. This also includes all forms of damage and loss caused by incorrect and/or partially incorrect information displayed on the ARPO/WE-INVITE website or in e-mails and/or the non-functioning or partial non-functioning of any part of this website.
10.1 If any article in these General Terms and Conditions or any part of the Agreement should at any time be void or annulled, the General Terms and Conditions of the Agreement shall otherwise remain in force. The Parties shall then make an arrangement for the void or annulled passage that most closely approximates the intentions that the Parties had with the Agreement and these General Terms and Conditions.
10.2 Additions or amendments to the Agreement and/or these General Terms and Conditions may only be made in writing.
10.3 Any complaints from the Purchaser and in connection with the services provided by ARPO/WE-INVITE must be reported in writing to the customer service department of ARPO/WE-INVITE, which shall ensure that the complaint is handled within a reasonable period that shall not exceed six weeks after the date of the postmark.
10.4 The Agreement and these General Terms and Conditions shall be exclusively governed by Dutch law, with the exclusion of rules of private international law regarding the applicable law. Disputes arising from the Agreement and/or the General Terms and Conditions will initially be brought before the competent court in the district of The Hague, without prejudice to the possibility of appealing or cassation.
The foregoing does not affect the possibility of invoking other legal remedies provided for by law, such as, but not limited to, the possibility of arbitration.
Our General Terms and Conditions apply to all services, deliveries and offers.